Information We May Collect

We (and our authorized service providers) collect information supplied by you via the Website or any of our Website customer service channels, including without limitation on the phone, viaemail. We and such service providers also collect information whenyou visit our Website or from third parties authorized to share yourinformation with us. We and our authorized service providers maycollect some of this information even if you are not a registereduser or do not place an Order. This information may include:

Contact and Personal Details such as:name,delivery address, phone number, email address, billing and paymentinformation, date of birth, gift recipient details, gender,nationality.

Website Statistical Information such as:yourlocation, the URL you use to access the Website, your computer’s IPaddress and domain type, which pages you visited, search terms youentered, items you clicked on.

Transactional Information such as:Orders youplaced, items you purchased, date and time of Order, as well asOrders you decided not to complete or items you placed in yourbasket and discarded, preferences you have indicated to us,requested personalization of items.

Information from Third Parties such as:couriers,payment providers, or through the Loyalty Program; Information yousupply to us via online or offline surveys, competitions, or productregistration. Please note that your full payment card details arecaptured only for the purposes of processing your transaction andare not stored, sold, or rented by us. Your full payment carddetails are not available to our staff. All card transactions aremanaged by trusted, certified, and legally authorized partners whoare responsible for ensuring that your payment details remain secureduring the payment process. Where you provide the information of athird party to us, you are confirming that you have their consent todo so.

How We Use Information

We (and/or the entities or companies listed in the “Who may we shareinformation with” section below) may use your information for thefollowing purposes:

• For any purpose associated with the processing or fulfillment ofyour Order or to provide any service you request from us.
• To verify and execute financial transactions you make through theWebsite, including procuring credit checks or performing frauddetection.
• To assist you with your customer service queries or provideinformation you have requested.
• To manage your account, provide you with a personalized orimproved shopping experience, for analytical or statisticalpurposes, and for marketing purposes including sending younewsletters or promotional information about us and our partnersunless you have opted out of receiving such communications.
• To improve our service offering or Website.
• To combine it with information we already hold lawfully throughother sources.
• To protect our rights, safety, or the safety of others, includingfor fraud prevention, and for any purpose required by law orregulation.

We may offer a Live Chat feature to assist you with queries you mayhave. Where available, we may record and store all chatconversations. These transcripts are only accessed for customerservice purposes.

Who May We Share Information With

We may share your information with any of the following:

• Our group companies, carefully selected third parties with whom wehave a relationship and who may contact you or utilize your dataonly for reasons pre-agreed with us, including marketing;
• Service providers who perform services on our behalf, such aspayment processing, information technology, Website maintenance,surveys and market research, warehousing and logistics, couriers,advertising and marketing, or any service required to process yourOrder;
• Our professional services providers such as legal, audit,financial, and insurance advisers;
• Any assignee, successor operator, or prospective purchaser of theWebsite or of us;
• Any legal, regulatory, law enforcement, government, or municipalbodies;
• Any gift recipient or provider of any warranty in relation to yourOrder.

Contacting Us and Opting Out of Certain Communications

If you have any queries about this Privacy and Cookie Policy, youcan contact us using any of the following methods: by calling us orby emailing us at info@lucere.ae. When you first register with us, you will be able to choosewhether or not to receive marketing communications from us or ourcarefully selected third parties. Whenever you receive a marketingcommunication or newsletter from us (which may be by email, SMS,push notification, telephone, or direct mail), you will be given anopportunity to unsubscribe. In addition, you can change yourmarketing preferences at any time by contacting us as describedabove.

You may also request rectification of any incorrect data displayedin your online Account by contacting us or, in certain cases, youmay be able to directly amend certain information online.

Measures We Put in Place to Protect Your Data

Information you provide to us via our Website is stored on secureservers. Any payment transactions carried out through our Websitewill be encrypted using Secure Socket Layer technology. It is yourresponsibility to keep any Website passwords or login codes issuedto or chosen by you confidential.

We have implemented various steps to safeguard the integrity of ourinformation technology infrastructure, including by implementingauthentication, monitoring, auditing, and encryption technology.Security measures have been integrated into the design,implementation, and day-to-day operations of the Website as part ofour continuing commitment to the security of electronic content andthe electronic transmission of information. Despite such efforts,generally, the transmission of information via the internet is notcompletely secure and its security can never be guaranteed. Anytransmission of data via our Website is therefore carried out atyour own risk.

Your data may be transferred to, and stored in or outside, theUnited Arab Emirates. In submitting your data to us and using ourWebsite, you acknowledge that your data may be sent to countrieswith differing levels of laws in the field of personal dataprotection. We require all third parties to whom any personal datais disclosed to keep it secure, treat it as confidential, and use itonly for the purposes agreed with us.

* All credit/debit card details and personally identifiableinformation will NOT be stored, sold, shared, rented, or leased toany third parties.

* The Website Policies and Terms & Conditions may be changed orupdated occasionally to meet the requirements and standards.Therefore, customers are encouraged to frequently visit thesesections in order to be updated about the changes on the website.Modifications will be effective on the day they are posted.

* Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These thirdparties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort tounderstand your interests and deliver to you advertisements that aretailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.